Questions & Answers
Everything You Need To Know
From Scoville heat ratings and allergen profiles to proper airtight storage, delivery times, and returns — find clear answers below.
How spicy are Dried Chili products?
Our heat levels range from mild and aromatic (like our Ancho Chili flakes at 1,000–2,000 SHU) to intensely fiery (our Ghost Pepper and Carolina Reaper blends at 800,000+ SHU). Every product displays a clear 1-to-5 flame heat rating on the label so you always pick the perfect heat for your palate.
Are your products 100% natural, vegan, and gluten-free?
Yes! The majority of our whole dried peppers, flakes, and seasoning powders contain pure, single-origin chilis with zero preservatives, zero MSG, and no artificial coloring. All our single-origin pepper lines are 100% vegan and gluten-free.
How fast do you process and ship orders?
Orders placed Monday through Friday before 2:00 PM are processed and dispatched within 24 to 48 hours. Standard domestic delivery typically takes 3 to 5 business days, and Express Priority delivery arrives in 1 to 2 business days. Tracking links are emailed immediately once your package is on its way.
Do you offer free shipping?
Yes! We offer free standard domestic shipping on all orders over $50. For orders under $50, flat-rate standard shipping is $4.99.
How should I store dried chilies to preserve maximum freshness?
Keep your chili jars and pouches sealed tightly in a cool, dark, and dry pantry away from direct sunlight, stove heat, and moisture. Stored properly, whole dried pods and flakes stay vibrant and potent for up to 18 to 24 months.
Still have questions?
Can't find the answer you're looking for? Please reach out to our dedicated spice support team.
