Privacy Policy
Transparency & Safe Data Care

1. Introduction

Welcome to Dried Chili. We deeply value your trust and are committed to safeguarding your personal data. This privacy policy explains how we collect, handle, store, and protect your information when you visit our website, explore our culinary spices, or place an order, as well as detailing your privacy rights and the legal protections available to you under applicable data privacy laws.

2. Data We Collect

We may collect, use, store, and transfer different categories of personal information about you, which we have organized as follows:

• Identity Data: Includes first name, last name, username or customer account identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone contact numbers.
• Financial & Payment Data: Includes payment transaction tokens. Please note that all card details are encrypted and securely processed by certified third-party payment gateways (e.g., Stripe, PayPal); Dried Chili never stores full credit card numbers on our local servers.
• Transaction Data: Includes historical details about your spice orders, payments, invoice receipts, and delivery tracking.
• Technical Data: Includes internet protocol (IP) address, login credentials, browser type and version, time zone setting, operating system, and platform.

3. How We Use Your Data

We will only utilize your personal data when permitted by law. Most commonly, we process your information in the following circumstances:

• Order Fulfillment: To prepare, package, and ship your spice orders, process payments, and provide live delivery notifications.
• Customer Support: To communicate with you regarding order queries, returns, refunds, or product inquiries.
• Legitimate Interests: To improve our spice recipes, optimize website usability, and detect fraudulent transactions.
• Legal Compliance: To comply with mandatory statutory, tax, or legal reporting obligations.

4. Data Security

We have instituted robust administrative, technical, and physical security measures to prevent your personal data from being accidentally lost, unauthorizedly accessed, altered, or disclosed. Access to your personal information is strictly restricted to employees, logistics partners, and agents who have an immediate business necessity. They process your data under strict contractual confidentiality obligations.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was originally collected, including satisfying legal, accounting, tax, or regulatory compliance requirements.

6. Your Legal Rights

Under global data protection standards (including GDPR and CCPA where applicable), you have rights regarding your personal data, including the right to:

• Request access to a copy of the personal data we hold about you.
• Request correction of any incomplete or inaccurate data.
• Request erasure of your personal data when there is no legitimate reason for us continuing to process it.
• Object to or restrict the processing of your personal data for direct marketing purposes.

To exercise any of these privacy rights, please reach out directly to our privacy officer at privacy@driedchili.com.

7. Cookie Policy

We utilize cookies and similar tracking technologies to enhance your shopping experience, remember your cart items across sessions, and understand how visitors interact with our artisanal spice catalog. You can instruct your browser to refuse all or certain cookies. However, disabling essential cookies may impact checkout functionality and interactive store features.